An n8n workflow automation that monitors a Discord #support channel, extracts context and urgency from each message, and routes requests through IF-based priority classification. Urgent issues are escalated to a Slack #support-leads channel for immediate response, while standard requests enter the normal queue. All triage decisions are logged to Google Sheets for community support analytics.

Full FlowZap Code

community { # Community
n1: rectangle label:"Discord - New Message in #support" system:"Discord"
n2: rectangle label:"Code - Detect urgency + extract context" system:"n8n"
n1.handle(right) -> n2.handle(left) [label="Message"]
}

decision { # Decision
n3: diamond label:"IF: Urgent?" system:"n8n"
community.n2.handle(right) -> decision.n3.handle(left) [label="Score"]
}

notify { # Notify
n4: rectangle label:"Slack - Escalate to #support-leads" system:"Slack"
n5: rectangle label:"Slack - Post Normal Queue Note" system:"Slack"
decision.n3.handle(right) -> notify.n4.handle(left) [label="Yes"]
decision.n3.handle(bottom) -> notify.n5.handle(top) [label="No"]
}

audit { # Audit
n6: rectangle label:"Google Sheets - Append Row (Discord triage log)" system:"Google Sheets"
notify.n4.handle(bottom) -> audit.n6.handle(top) [label="Log"]
notify.n5.handle(bottom) -> audit.n6.handle(top) [label="Log"]
}

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